Privacy Policy
Effective Date: 29 April 2026
This Privacy Policy explains how GNet Web Solutions collects, uses, protects, and manages personal information under POPIA and GDPR where applicable.
Privacy at a Glance
We collect only the information needed to provide our services, protect our systems, support our clients, and comply with legal obligations. We do not sell or rent personal information.
1. Introduction
GNet Web Solutions (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) in South Africa, and the General Data Protection Regulation (“GDPR”) where applicable.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of information:
• Personal information, including your name, email address, telephone number, business details, billing details, and payment-related information.
• Technical information, including your IP address, browser type, device information, operating system, pages visited, and website usage data.
• Service-related information, including website files, databases, email configuration, domain information, hosting records, and support communications where necessary to provide our services.
We only collect information that is relevant and necessary for the purposes described in this Privacy Policy.
3. Lawful Basis for Processing
Where GDPR applies, we process personal data under one or more lawful bases:
• Contractual necessity — to provide services you have requested or purchased.
• Legitimate interests — to operate, secure, and improve our services.
• Consent — for marketing communications, non-essential cookies, or other consent-based processing.
• Legal obligation — where processing is required to comply with applicable law.
Where POPIA applies, we process personal information in a lawful, reasonable, and transparent manner for specific and legitimate purposes.
4. How We Use Your Information
We use your information to:
• Provide and manage website, hosting, email, domain, support, and digital marketing services.
• Respond to enquiries, quotation requests, and support tickets.
• Process billing, payments, invoices, and account administration.
• Maintain website security, service reliability, backups, and technical operations.
• Improve our website, customer experience, and service offerings.
• Send important service notices, administrative messages, and updates.
• Comply with legal, regulatory, tax, and contractual obligations.
5. POPIA Compliance
In line with POPIA, we aim to ensure that personal information is:
• Processed lawfully, fairly, and responsibly.
• Collected for a specific, explicitly defined, and lawful purpose.
• Adequate, relevant, and not excessive.
• Accurate and kept up to date where reasonably possible.
• Retained only for as long as necessary.
• Protected against loss, damage, unauthorised access, or unlawful processing.
GNet Web Solutions acts as the Responsible Party where we determine the purpose and means of processing personal information.
6. Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers and partners where necessary to deliver our services. These may include hosting infrastructure providers, payment processors, analytics providers, domain registrars, email service providers, technical contractors, and legal or regulatory authorities where required by law.
Where information is shared, we take reasonable steps to ensure appropriate confidentiality, security, and data protection safeguards are in place.
7. International Data Transfers
Your personal information may be stored or processed outside South Africa or the European Economic Area, depending on the technology providers and infrastructure used to deliver our services.
Where international transfers occur, we take reasonable steps to ensure that appropriate safeguards are applied, such as contractual protections, recognised data protection standards, or other lawful transfer mechanisms.
8. Data Security
We implement reasonable technical and organisational measures to protect personal information, including secure hosting environments, access controls, authentication, firewalls, monitoring, malware protection, system updates, and backups where applicable.
Although we take reasonable steps to protect your information, no method of electronic transmission, storage, or hosting is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, provide our services, comply with legal and tax obligations, resolve disputes, enforce agreements, and maintain business records.
When information is no longer required, we will delete, anonymise, or securely archive it where appropriate.
10. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse traffic, understand visitor behaviour, and improve user experience.
Cookies may include essential cookies required for the website to operate, and basic analytics or performance cookies that help us understand how visitors use the site.
You can disable or manage cookies through your browser settings. Where required by applicable law, we will request your consent before using non-essential cookies.
11. Your Rights
Subject to applicable law, you may have the right to:
• Access your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information about how your data is processed.
• Lodge a complaint with a relevant supervisory authority.
For South Africa, complaints may be directed to the Information Regulator (South Africa).
12. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on this page with a revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
GNet Web Solutions
Hout Bay, Cape Town, South Africa
Email: admin@gnetweb.co.za
Phone: +27 (0)87 822 1569